Target audience:

This training course is very useful for those who must deal with conflict on a regular basis because of their role.
However, anyone can benefit from this conflict management training course since everybody will come across conflict at one point or another in their career.

Course overview:

The course introduces participants to the main concepts related to conflict handling strategies. Participants will learn what conflict is, different strategies to deal with it, and how conflict develops. They will also discuss what skills are needed to handle conflict successfully and they will learn some principles of conflict resolution.

Objectives:

At the end of this training course participants will be able to:

• Discuss what conflict is, how it develops, and the different types of conflict
• Identify methods and strategies to manage conflict
• Identify the skills needed to deal with conflict effectively
• Outline the steps of a conflict resolution plan