Target audience:

This training course is suitable for everyone in an organisation who may face difficult working relationships, such as leaders, managers, teams, or individuals.

Course overview:

The aim of this training course is to help participants to develop strategies for dealing with challenging behaviours. During the course, participants will be encouraged to separate people from the behaviours they exhibit, in order to avoid taking it personally and assume a more detached attitude.
In addition, the focus is not just directed towards the people that participants may have to deal with, but there is also an element of self-reflection, whereby participants are encouraged to analyse their own behaviours.

Objectives:

At the end of this Dealing with Difficult People training course participants will be able to:

• Identify types of difficult people, their behaviours, and their intents
• Apply strategies to deal with difficult behaviours
• Reflect on their own attitudes and behaviours