Target audience:

This half a day course is for anyone that needs to develop their assertiveness skills and improve communication with others.

Course overview:

Being assertive is being able to express yourself with confidence without having to resort to passive, aggressive or manipulative behaviour. By developing assertiveness and becoming aware of our own strengths and weaknesses, we can modify our behaviour for greater effectiveness in social and business interactions.

This course will give participants an opportunity to recognise and begin to use assertive behaviour.

Objectives:

At the end of this Assertiveness training course participants will be able to:

• Explain what assertiveness is and what it means for us and those around us
• Identify the differences between assertive, aggressive, and passive behaviour
• Identify their preferred behaviour style in certain situations
• Develop an assertiveness agenda for themselves
• Explain the advantages of being assertive
• Take a positive approach in communicating more effectively
• Appreciate which words to use to get the most out of interactions with others